Terms of Service
Last Updated: November 2024
1. Acceptance of Terms
By making a reservation and checking into Crazy Bears Hostel ("Hostel"), you agree to be bound by these Terms of Service. These terms are binding and constitute a legal agreement between you ("Guest") and Crazy Bears Hostel ("Hostel Management").
If you do not agree to these terms, please do not make a reservation or check in.
2. Check-in & Check-out Procedures
Standard Check-in:
- Time: 2:00 PM onwards
- Requirements: Valid passport or government-issued ID required
- Documentation: Booking confirmation must be presented
- Keys: You will receive room keys at reception
Early Arrival:
Arriving before 2:00 PM?
- Luggage Storage: Complimentary luggage storage is available while your room is being prepared
- Early Check-in: Not possible due to cleaning schedules and high occupancy
- Alternative: If you need the room before 2:00 PM, you must book the previous night as well
Standard Check-out:
- Time: 12:00 PM (noon) sharp
- Late Check-out: Available subject to availability (see below)
- Key Return: All keys must be returned to reception
- Final Inspection: Hostel staff will inspect for damages
- Luggage Storage: Complimentary storage available after checkout until 6:00 PM
Late Check-out:
- Request by: 11:00 AM on your checkout day
- Availability: Subject to next guest's check-in
- Charges: May apply (contact reception for rates)
- Without Request: Automatic charge for additional night
3. Payment & Booking Terms
Payment Method:
Cash upon arrival (PHP currency). Credit card details are required at booking for cancellation security purposes.
Deposit Requirements:
For multi-night stays or group bookings, a deposit may be required at booking.
Taxes & Fees:
All rates are in Philippine Pesos (₱). Rates include accommodation and specified amenities. Additional fees may apply (tourism tax, late checkout, etc.).
Age Requirement:
This is an 18+ hostel. All guests must be 18 years or older. No minors are permitted.
4. Guest Conduct & House Rules
⏰ Quiet Hours
11:00 PM - 7:00 AM Please keep noise to a minimum. Excessive noise will result in warning or eviction.
🚬 Smoking Policy
- Allowed: Smoking outside only (designated outdoor areas)
- Prohibited: Smoking in rooms, dormitories, bathrooms, and common areas
- Violation Penalty: ₱1,500 cleaning fee charged immediately
🍺 Alcohol & Substance Policy
- Alcohol: Moderate consumption allowed; guests must be responsible
- Illegal Drugs: Strictly prohibited. Violators will be immediately evicted and reported to authorities
- Intoxication: Excessive intoxication affecting other guests will result in eviction
👥 Visitor & Guest Policy
- Non-Guests in Rooms: Non-guests (visitors) are not permitted in rooms or dormitories
- Common Area Visits: Visitors may use common areas only with prior approval and under supervision
- Evening Restrictions: Visitor entry after 11:00 PM is not permitted
🧹 Cleanliness & Respect
- Keep your room/bed area clean and tidy
- Dispose of trash in designated bins
- Clean up after yourself in common areas
- Report any bed bugs or cleanliness issues immediately
⚖️ Prohibited Conduct
- Violence, threats, or harassment toward guests or staff
- Theft or damage to hostel property
- Illegal activities of any kind
- Disturbing the peace or violating quiet hours
- Breach of respect toward other guests or staff
5. Liability & Disclaimer
⚠️ Personal Property Responsibility
Crazy Bears Hostel is NOT responsible for loss, theft, or damage to your personal belongings.
- Always keep your room/locker locked
- Use provided lockers for valuables
- Do not leave expensive items unattended in common areas
- Request safe deposit at reception if available
- Report any theft immediately to staff and file a police report
Guest Responsibility for Damages
You are responsible for any damage to hostel property caused by your actions or negligence, including:
- Damage to beds, furniture, or fixtures
- Broken windows or doors
- Stains or damage to linens and towels
- Damage to keys or lockers
The hostel reserves the right to charge your credit card on file for repairs and replacements.
Personal Injury & Assumption of Risk
Guest assumes all risk for personal activities and any injuries sustained during their stay, except those caused by the gross negligence or willful misconduct of the hostel. The hostel is not liable for accidents, injuries, or health issues that occur during your stay.
6. Damage & Cleaning Fees
If any of the following occurs, charges will be applied:
7. Pet Policy
❌ Pets are NOT permitted in rooms, dormitories, or common areas.
Service animals may be accommodated with prior notice and proper documentation. Contact us in advance.
8. Parking Policy
- Limited Availability: Parking is available on a first-come, first-served basis only
- Street Parking: Available on the main road nearby
- Rules: Observe all traffic rules and do not block driveways
- Liability: The hostel is not responsible for theft or damage to vehicles
- Motorbikes: Secure parking available in designated areas
9. Valuables & Safe Handling
We recommend:
- Use provided lockers for cash and important documents
- Request safe deposit at reception if needed
- Keep your valuables secure in your room
- Do not leave valuables unattended in common areas
- Report lost or stolen items immediately
🔒 Important: Crazy Bears Hostel is NOT responsible for lost, stolen, or damaged items. Keep your belongings secure!
10. Security & CCTV
- CCTV cameras monitor common areas for safety and security
- 24/7 security presence and night guard on duty
- Secure locks on all room and dormitory doors
- Personal lockers available in all rooms
- Emergency procedures in place (fire exits clearly marked)
11. Right to Refuse & Eviction
Crazy Bears Hostel reserves the right to:
- Refuse service to anyone at our discretion
- Immediately evict guests for violation of house rules
Grounds for immediate eviction (NO REFUND):
- Violation of house rules or terms of service
- Illegal activities or possession of illegal substances
- Threatening, abusive, or violent behavior
- Theft or destruction of hostel property
- Non-payment of charges
- Health or safety concerns
12. Tour & Activity Bookings
Tours booked through our staff include:
- Kawasan Falls Canyoneering
- Whale Shark Watching in Oslob
- Snorkeling and other water activities
Terms:
- Advance payment required at booking
- Non-refundable unless the provider cancels
- If provider cancels, full refund will be issued
- Cancellations by guest = no refund
13. Bed Bugs & Hygiene
If you notice bed bugs or sanitation issues:
- Report Immediately: Notify reception staff right away
- Do Not Delay: Failure to report = you assume liability
- Room Transfer: We will move you to a different room at no charge
- Inspection: Our staff will inspect rooms for issues
14. Internet & WiFi
- 500 MBPS Fiber: High-speed internet available to guests
- No Guarantee: WiFi availability may not be guaranteed due to technical issues
- Fair Use: Excessive downloading or streaming may be restricted
- Prohibited: No illegal downloads, torrents, or copyright infringement
- Security Disclaimer: Use at your own risk; keep your devices secure
15. Modifications to Terms
Crazy Bears Hostel reserves the right to modify these terms at any time. Changes will be posted on our website. Your continued use of our services after updates constitutes acceptance of the new terms.
16. Governing Law & Jurisdiction
These Terms of Service are governed by the laws of the Republic of the Philippines and are subject to jurisdiction of the courts in Cebu, Philippines.
Applicable Laws:
- Civil Code of the Philippines
- Republic Act No. 7394 (Consumer Act)
- Republic Act No. 9593 (Tourism Act)
- Local Government Code (RA 7160)
17. Contact Us
For questions about our terms:
Email: crazybearshostel@gmail.com
Phone: +63 927 867 4969
Address: Panagsama Rd., Basdiot, Moalboal, Cebu 6032, Philippines
By booking with Crazy Bears Hostel, you acknowledge that you have read, understood, and agree to all terms above. Have an amazing stay! 🐻